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Got questions?
We’ve got
answers
Are we locked into a long contract?
No. You own the hardware outright and are not tied into a long-term hardware rental. Our goal is to keep you because you’re happy, not because you’re stuck.
Can I use my existing card processor?
In most cases, yes. We’ll review your current setup and either integrate your existing processor or show you a clearer, more competitive option.
What happens if I want to change POS software later?
That’s the whole point of Tap. Your hardware stays exactly the same – we help you switch to a different POS app, move your products/menu over and retrain your staff.
How long does installation take?
For a standard single-counter setup, we can usually install and configure everything in a few hours, with minimal disruption to trading.
Can I add more tills or card machines later?
Absolutely. You can start with a single package and add extra displays, printers or card readers as your business grows.
Does this work for multi-location businesses?
Yes. For chains or groups we’ll design a custom (DIY) package with the right mix of hardware, software and reporting across all sites.
What happens if my internet goes down?
We work with POS apps and payment options that support offline or intermittent connectivity where possible, so you can keep trading and sync when you’re back online.
I’m opening a new business and don’t know what I need – can you advise?
Yes. Book a quick call, tell us how you’ll serve customers, and we’ll recommend the right café, retail, restaurant or DIY package for you.
